Please note that returns will not be accepted nor refunds provided for any of the Masks, Gel Sanitisers and Coveralls. All sales are final. This is due to hygiene and health and safety reasons.
1) We endeavour to deliver all orders quickly and in full. Short deliveries and damages must be notified to us within 24hrs of receipt of order via the Contact Section on our Website or Support@174PPE.com. We will of course replace damaged products in accordance with your statutory rights. Our returns department must be notified before goods are returned. Where goods are claimed to be defective or not as ordered we may ask for photographic evidence via email. Goods are deemed to be returned at any point after they have been dispatched by us.
2) Returns will be accepted subject to the goods being unused and returned in their original packaging in a condition fit for resale within 28 days of invoice date.
3) It is the customers’ responsibility to cover the cost of the return carriage. Once returned goods have been received their condition will be checked. We will then refund the cost of the goods themselves minus a restocking charge up to 25%. (Restocking charge will be confirmed by our Returns Team at the point of authorising return and providing returns reference number). The original carriage surcharge cannot be refunded. Please note if a product has been modified in any way as per a customer’s instruction, all rights of return are null.
4) Orders cancelled after being dispatched will be treated in the same manner as returns and may incur a restocking charge (up to 25%).
Please note that certain products such as fire retardant spray, printed or personalised goods and other products where safety may have been compromised by use are often unfit for return and advice must be sought from our customer care team before returning them. Other products such as respiratory equipment, ear defenders and plugs cannot be returned or exchanged for hygiene reasons unless they are faulty.
Important notice: If goods are returned with a view to acquiring replacements, then the new items must be ordered separately through our website. The refund will then be processed at a later date. Refunds can take up to three weeks to process; Placing a new order will ensure that replacements are sent out as soon as possible. Customers who have a credit account at the time of placing the order will receive any refund in the form of a credit note only, to be used within 1 year from the date of issue.
If you would like to return any items or orders, please report your return to support@174ppe.com, where you will get a Unique Returns Code and the Returns form that you will need to include inside the box with the items.